KaiWei, based on the best practices of IT service management (ITIL), through the IT service strategy, IT service design, IT services, IT services operation and process continuous improvement and help enterprises to establish and improve IT service management system, enable IT to better service for the business. The main contents are as follows:

1. The group strategy

2. Operational status quo analysis

3. The service process evaluation

4. Operating architecture analysis and design

5. Role responsibilities defined operating structure

6. Communication and confirm the new operational architecture

7. Events, issues, changes, configuration release management process design, etc

8. Helpdesk team

9. ITIL process management module of online use tools

10. Regular operation management specification

11. The infrastructure operation manual design